Steady Horse Terms and Conditions
Last Updated:
April 1, 2025
This Agreement ("Agreement") is entered into between Steady Horse LLC ("Company") and the
individual or entity ("User") accessing or using Steady Horse's services, including but not limited
to the Steady Horse website, the Unbreakable Bond App, and any affiliated programs
(collectively, "Services"). By using the Services, the User agrees to be bound by the terms and
conditions set forth in this Agreement. If the User does not agree, they must discontinue use
immediately.
1. MEMBERSHIP & PROGRAM ACCESS
1.1 Unbreakable Bond Elite
The Unbreakable Bond Elite program grants the User lifetime access to all course materials,
training videos, and exclusive resources. This program also includes 12 months of
personalized coaching, which may include live calls, group sessions, and Q&A opportunities
with instructors. Coaching services are intended to enhance the User’s learning experience
and provide guidance on horse training techniques and strategies. After the initial 12-month
coaching period, the User will be automatically enrolled in the Loyalty Maintenance Plan,
which provides continued coaching access on a rolling basis. The User may opt out at any
time without penalty.
1.2 Cancellation & Refunds
Users may cancel any ongoing subscription through their account settings or by contacting
customer support. Cancellations take effect at the end of the current billing cycle, meaning no
prorated refunds will be issued for partial months. Purchases of lifetime access plans are
eligible for a 30-day money-back guarantee, provided that the User has made an earnest
effort to participate and engage in the program. Subscription-based memberships are non-
refundable after any applicable trial period has ended.
1.3 Earnest Effort & Refund Eligibility Criteria:
Live Coaching Participation: Attend at least 50% of the 24 available live sessions by
submitting unique exercises for critique.
Community Engagement: Post at least one request for assistance in the official course
platform.
Coaching Consultations: Utilize direct access to certified Steady Horse Coaches.
1-on-1 Mentorship Calls: Complete at least 2 consultation calls with a certified Steady
Horse Coach after submitting work for live coaching.
Refunds are not granted if identical or repetitive submissions are made for critique.
2. APP STORE & PLATFORM POLICIES
If the User downloads the Unbreakable Bond App through the Apple App Store or Google
Play Store, their respective terms and conditions apply in addition to this Agreement.
Payments processed through Apple or Google are subject to their refund and billing policies.
The Company does not have the ability to issue refunds for purchases made through these
platforms. Users encountering billing issues related to third-party platforms should contact
Apple or Google customer support directly.
3. USER CONDUCT
Users agree to use the Services responsibly and in compliance with all applicable laws and
regulations. The following activities are strictly prohibited:
Sharing or distributing offensive, illegal, defamatory, or harmful content. Using the Services
for unauthorized commercial purposes. Attempting to gain unauthorized access to the
Services, including hacking or exploiting security vulnerabilities. Harassing, threatening, or
infringing upon the rights of other Users.
The Company reserves the right to suspend or terminate access to any User found in
violation of these policies.
4. PRIVACY POLICY & DATA HANDLING
4.1 Data Collection & Usage
The Company collects and processes User data, including account details, course progress,
and interaction history, to improve the Services. Personal information is used strictly for
account management, support, and providing customized learning experiences. The
Company will never sell or share User data with third parties for marketing purposes.
4.2 Recording & Content Usage
The Company may record coaching calls, webinars, and other live interactions for
educational and training purposes. By participating in these sessions, the User grants the
Company permission to use recorded materials for program improvements and future
training content. Users may request removal of personally identifiable information from
recordings by contacting support.
5. LIABILITY & ASSUMPTION OF RISK
5.1 General Liability
The Company provides training materials and coaching services for educational purposes
only and does not guarantee specific results. Users acknowledge that they are responsible for
their own horse training practices and decisions. The Company, its owners, trainers,
employees, and affiliates shall not be held liable for any injuries, damages, or losses resulting
from participation in the Services.
IN NO EVENT WILL STEADY HORSE BE LIABLE FOR ANY DAMAGES
WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INDIRECT,
INCIDENTAL, CONSEQUENTIAL, SPECIAL,
EXEMPLARY, OR PUNITIVE DAMAGES, ARISING OUT OF OR RELATED TO YOUR
USE OF OR INABILITY TO USE THE SERVICES, WHETHER SUCH DAMAGES ARE
BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY
OTHER LEGAL THEORY, AND WHETHER OR
NOT STEADY HORSE IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
5.2 Acknowledgement of Risk
Horse-related activities involve inherent risks, including the potential for injury or property
damage. By engaging in any activities associated with the Company, the User voluntarily
assumes all risks and waives any claims against the Company for liability. Users are
encouraged to take appropriate safety precautions and consult with professionals when
handling horses.
6. DISPUTE RESOLUTION
6.1 Informal Resolution
The Company encourages Users to resolve disputes through open communication and good-
faith negotiations before pursuing legal action. Users should contact customer support with
any concerns, and the Company will make reasonable efforts to resolve the issue.
6.2 Arbitration Agreement
If a resolution cannot be reached, disputes shall be submitted to binding arbitration in the
State of Texas. Arbitration shall be conducted under the rules of a recognized arbitration
association agreed upon by both parties. By agreeing to these terms, the User waives the right
to a jury trial or participation in any class-action lawsuits.
7. TERMINATION & CHANGES
7.1 Termination of Services
The Company reserves the right to terminate or suspend access to any User who violates this
Agreement or engages in misconduct. Users who are terminated due to misconduct will not
be eligible for refunds.
7.2 Modifications
The Company may update this Agreement at any time to reflect changes in services, laws, or
best practices. Users will be notified of significant changes via email or through the Services.
Continued use of the Services after updates constitutes acceptance of the new terms.
8. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of
Texas, without regard to conflict of law principles.
For inquiries, contact [email protected].
