Steady Horse Privacy Policy
Last Updated:
August 5, 2025
1. Introduction
Steady Horse LLC (“we,” “us,” or “our”) is committed to protecting the privacy of users of our Services. This Privacy Policy explains how we collect, use, and disclose information when you interact with us online or in person.
This policy applies to all Steady Horse brands, domains, and platforms, including:
The Unbreakable Bond App
Any in-person services offered under Steady Horse Training or Grace Ranch
By using any of our Services, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information: Name, email address, phone number, billing/shipping address, account login credentials.
Payment Information: Collected and processed by PCI-DSS compliant third-party payment processors (e.g., Stripe, PayPal, Klarna, Affirm). We do not store your full credit card or bank details—only the last four digits for internal reference.
Usage Data: Interactions with our websites, app, and services, including accessed features, viewed content, and timestamps.
Device Information: IP address, browser type, device model, operating system, and unique identifiers.
Location Data: If you enable location services for the App.
Other Information: Any other information you voluntarily provide or we collect with your consent.
3. How We Use Your Information
We use your information to:
Operate and improve our Services
Personalize your experience with relevant content and offers
Process payments and prevent fraudulent transactions
Communicate service updates, account notices, and promotions (opt-out available)
Conduct analytics, research, and performance improvements
Comply with legal obligations
4. How We Disclose Your Information
We may share your information with:
Service Providers: Hosting, analytics, marketing, support, and payment vendors under confidentiality agreements
Payment Processors: Stripe, PayPal, Klarna, Affirm for secure transaction handling
Legal Authorities: When required by law or in legal proceedings
Business Successors: In case of a merger, acquisition, or sale of assets
Security & Fraud Prevention: To protect our rights, property, and safety, and that of our users
5. Data Security
We take commercially reasonable measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Payment Information Handling:
All transactions are processed by PCI-DSS compliant third-party processors (Stripe, PayPal, Klarna, Affirm) using encryption and other industry-standard safeguards.
Your full payment details are never stored on our servers and are not visible to our staff—only the last four digits are retained for reference.
Cookies and related technologies (see our Cookie Policy) help secure payment sessions, prevent fraud, and remember your preferences.
6. Payment Methods, Processing Fees & Security
We accept the following payment methods:
Credit or debit card (Visa, Mastercard, American Express, Discover)
ACH bank transfer (Elite and Platinum memberships only)
Buy-now-pay-later services such as Klarna and Affirm
PayPal
Processing Fees:
All credit card and PayPal payments incur a 3.99% processing fee, including payments made via Klarna or Affirm.
ACH payments are exempt from processing fees (Elite and Platinum memberships only).
Premium Membership does not qualify for ACH payments.
Third-Party Payment Provider Responsibility:
Refund approvals from Steady Horse do not automatically cancel repayment obligations with Klarna, Affirm, or PayPal Credit. You are still bound by their repayment terms, late fees, and interest charges. Steady Horse is not responsible for third-party provider actions.
7. Your Privacy Choices
You may:
Request access to and correction of your personal information
Opt out of marketing communications at any time
Disable location tracking via your device settings
Manage cookies through browser settings (see Cookie Policy)
8. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect their data. If you believe a child has provided personal information, contact us immediately.
9. International Data Transfers
Your data may be transferred outside your country of residence to locations with different privacy protections. By using our Services, you consent to these transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected in the “Last Updated” date above and may also be communicated via email or in-app notifications.
11. Contact Information
Steady Horse LLC
Email: [email protected]
All three docs — Terms & Conditions, Cookie Policy, and Privacy Policy — are now aligned with identical language for:
Payment methods
Processing fees
ACH rules for Elite/Platinum only
PCI-DSS compliance
Klarna/Affirm/PayPal handling and responsibility